Privacy Policy
1. Introduction
At Greenara, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.
2. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact our customer support team
The information we collect may include:
- Personal Details: Name, email address, postal address, phone number.
- Payment Information: Credit/debit card details, billing address, and other payment-related information.
- Account Credentials: Username and password for your Greenara account.
- Order Information: Purchase history, product preferences, and transaction details.
- Usage Data: IP address, browser type, operating system, and browsing behavior on our website.
- Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see Section 4 for more details).
3. How We Use Your Information
We use your personal information for various purposes, including:
- Order Processing: To process and fulfill your orders, including delivery and notifications.
- Account Management: To create and manage your account, enabling a personalized experience.
- Customer Support: To respond to your inquiries, provide assistance, and improve our services.
- Marketing Communications: To send you promotional materials, special offers, and newsletters (you can opt-out at any time).
- Feedback and Reviews: To request feedback or reviews to enhance our products and services.
- Legal Obligations: To comply with legal requirements and prevent fraudulent activities.
- Website Improvement: To analyze usage patterns and improve our website’s functionality and user experience.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
5. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Trusted third parties that assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery services).
- Legal Requirements: When required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.
We do not sell or rent your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.
7. Your Rights and Choices
- Access and Correction: You can access and update your personal information by logging into your account.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by following the instructions provided in each email or contacting us directly.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
- Cookie Preferences: Adjust your browser settings to refuse cookies or alert you when cookies are being sent.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years old. If you believe we have inadvertently collected such information, please contact us to have it removed.
10. International Data Transfers
If you are accessing our website from outside [Country/Region], please be aware that your information may be transferred to, stored, and processed in [Country/Region] where our servers are located. By using our services, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. Your continued use of our website signifies your acceptance of these changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at greenaaraorganics@gmail.com